Refund policy

We have a 14-day return policy, which means you have 14 days after your order was placed to return the items.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging.  The item(s) must be undamaged, unopened and able to be re-sold.  You’ll also need the receipt or proof of purchase.

Customer is responsible for return shipping charges plus a 20% restocking fee.  If the order received free shipping, the customer will also be responsible for the original order's shipping cost  

To start a return, you can contact us at info@corkdirect.com or by phone at 1-800-344-2675. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@corkdirect.com.